TRACK YOUR ORDER
Tracking Information
Your tracking number will be included in an Order Confirmation email, sent to the email address you provided during checkout.
To track your order, visit our courier's website here.
As the recipient, it is your responsibility to track your package and provide any necessary information to customs or the courier, if required.
Order Confirmation
Once your order has shipped, you’ll receive an Order Confirmation email containing all the necessary order details, including tracking information.
Order Cancellation & Changes
At GOTTHI, customer satisfaction is our top priority, and we strive to provide a seamless shopping experience.
If you need to make any changes to your order after placing it, please contact us immediately. If the order has already been processed by our warehouse, we won’t be able to make any adjustments.
Orders that have been fulfilled or shipped cannot be canceled.
When will my credit card be charged?
Items Available Now: After payment authorization and packaging, please allow up to two business days to receive shipping details. Your credit card will not be charged when you submit your order, but it will be authorized for the order amount for verification. The charge will be processed once we verify your card, receive authorization, confirm stock availability, and prepare your order for shipment.
Items not immediately available: These will be placed on a priority waiting list and shipped via free ground service during the delivery window provided. Please note, they may arrive earlier or later than expected.
Customs & Taxes
Prices displayed on our site do not include taxes, meaning you may be responsible for paying duties and taxes once your order reaches its destination. Import taxes, duties, and related fees are determined by your local customs office and will be your responsibility. GOTTHI is not responsible for any delays caused by customs in your country. For more details, please contact your local customs office.
For more information, check our FAQs page or contact us with any further questions.